Before making your purchase, we encourage you to review our customer policies—this will help ensure a smooth and transparent shopping experience. We're here to assist if you have any questions along the way.

Unless otherwise noted, unworn line item jewelry and ready-to-ship one of a kind jewelry may be returned within 10 days of receiving your order.

Returns are subject to a 10% restocking fee or 100% store credit, along with a $40 insured shipping fee
($100 insured shipping fee for international orders).

Extended holiday returns: purchases received in December qualify for an extended return window of 30 days. 

Marrow does not issue refunds, store credit, or exchanges for custom or engraved jewelry.

To initiate a return, please email info@marrowfine.com. Please note that return shipping costs are the client’s responsibility, although Marrow can facilitate providing an insured label. Store credit or refund will be issued once the piece is returned to Marrow and inspected.

Marrow guarantees against all defects of materials and craftsmanship of our jewelry, but it does not cover normal wear and tear, neglect, or accidental damage. 

We recommend having your jewelry inspected every year to keep it in good condition.

Please be mindful that it is important to add fine jewelry to an insurance policy, this will protect against loss, damage or theft of jewelry.  

Full assessment for Craftsmanship Warranties must be completed by Marrow Fine - If you have any questions please contact info@marrowfine.com.

Fine jewelry naturally experiences wear over time, and we’re always here to help with servicing when needed.

Please email us to begin the repair process, and our team will guide you through the next steps. Kindly note that we are only able to service Marrow pieces and do not offer repairs for non-Marrow items.

Marrow offers one complimentary resize (includes shipping costs - domestic only) per piece within 90 days of receipt. Anything purchased on sale or during promotions is not eligible for a complimentary resize, unless otherwise noted.

Certain designs are non-resizable and will be specified on individual product pages.

Resizing your Marrow piece at a local jeweler voids the Marrow warranty.

For pieces under $5,000, Marrow offers appraisals for a small additional fee through a local, trusted 3rd party appraiser. Typically, insurance providers will allow for a detailed receipt in order to add the piece to your policy. Please email us and we'd be happy to provide one for you!

For pieces over $5,000, appraisals are complimentary and included with every order.

All shipments from Marrow are insured and require a signature for delivery.

Please note that the delivery speed is not reflective of production speed—most designs are made to order and take 3-4 weeks to complete.

International pieces will be via DHL Express Worldwide (where applicable) and fully insured.

If you’re unavailable during the first delivery attempt, the carrier will make a second attempt. After two unsuccessful attempts, the package will be returned to us. Please note that reshipping fees will apply.

To help avoid delays, our team will contact you by text or email before your order ships to confirm that the provided shipping address can accommodate a signature-required delivery.

We offer international shipping so you can shop Marrow jewelry from anywhere in the world.

Please note that each country has its own taxes and duties, which are the responsibility of the client.

International orders may take a few extra days to arrive due to customs processing.

International returns are subject to a 10% restocking fee or 100% store credit, along with a $100 insured shipping fee.