Sourcing Deposit: This deposit is non-refundable, this typically applies to projects where we will be sourcing stones for a client project. This fee goes towards the total balance of the completed project.
Deliverables: Included in the cost of your custom piece is the initial consultation (capped at one 60 minute in person or two 30 minute remote sessions) with a stylist, a design mock-up, one (1) round of modifications prior to moving to production, and confirmation of the design via emailed CAD drawing. Once the final design is confirmed and approved in writing via email we will move to production. Changes cannot be submitted beyond this point without incurring any additional costs via a change order. Any requested modifications outside of the approval process will be at the Client's expense.
Disclaimers: While working with heirloom material, Marrow is not responsible for stones or settings that chip, break, bend or are damaged. Client understands that working with heirloom material is "at risk" and Marrow will not be liable for any damage that may occur during the production process. Please be mindful that it is important to add fine jewelry to a homeowners, renters, or individual policy; this will protect against loss, damage or theft of jewelry.
Payments: Typical payment schedules for custom projects are as follows:
Payment 1: Sourcing Deposit $1500 (If applicable)
Payment 2: 50-75% of the remaining balance
Payment 3: Final Balance Due Prior to any jewelry shipment or pick up
The client is responsible for paying outstanding/final balance within 14 business days of project completion.
Clients are responsible for paying sales tax on all items purchased.
By paying the deposit, the client understands and agrees with all the terms and conditions listed on this page.
Timeline for Custom Projects: Timelines are estimates and are not guaranteed. Typically the timeline for custom projects is 8-12 weeks but can vary depending on sourcing availability, response times, and holiday schedules.
Return Policy: All custom projects and designs are final sale.