Sourcing Deposit: This deposit is non-refundable, this typically applies to projects where we will be sourcing stones for a client project. This fee goes towards the total balance of the completed project.
Deliverables: Included in the cost of your custom piece is the initial consultation (capped at one 60 minute in person or two 30 minute remote sessions) with a stylist, a design mock-up, one (1) round of modifications prior to moving to production, and confirmation of the design via emailed CAD drawing. Once the final design is confirmed and approved in writing via email we will move to production. Changes cannot be submitted beyond this point without incurring any additional costs via a change order. Any requested modifications outside of the approval process will be at the Client's expense.
Disclaimers: While working with heirloom material, Marrow is not responsible for stones or settings that chip, break, bend or are damaged. Client understands that working with heirloom material is "at risk" and Marrow will not be liable for any damage that may occur during the production process. Please be mindful that it is important to add fine jewelry to a homeowners, renters, or individual policy; this will protect against loss, damage or theft of jewelry.
Payments: Typical payment schedules for custom projects are as follows:
Payment 1: Sourcing Deposit $1500 (If applicable)
Payment 2: 50-75% of the remaining balance
Payment 3: Final Balance Due Prior to any jewelry shipment or pick up
The client is responsible for paying outstanding/final balance within 14 business days of project completion.
Clients are responsible for paying sales tax on all items purchased.
By paying the deposit, the client understands and agrees with all the terms and conditions listed on this page.
Timeline for Custom Projects: Timelines are estimates and are not guaranteed. Typically the timeline for custom projects is 8-12 weeks but can vary depending on sourcing availability, response times, and holiday schedules.
Return Policy: All custom projects and designs are final sale.
Ready to Ship Designs
Unless otherwise noted, unworn line item jewelry and ready-to-ship one of a kind jewelry may be exchanged within 10 days of receiving the item(s) for store credit, less the 10% restocking fee + $40 insured shipping.
Line Collection Designs
Unless otherwise noted, unworn line item jewelry may be exchanged within 10 days of receiving the item(s) for store credit or another jewelry piece, less 10% restocking fee.
Marrow guarantees against all defects of materials and craftsmanship of our jewelry, but it does not cover normal wear and tear, neglect, or accidental damage. Normal wear and tear would be considered scratches or dents in metals and softer stones, flattened/worn prongs, etc.
We recommend having your jewelry inspected every six months to 1 year to keep it in good condition.
Please be mindful that it is important to add fine jewelry to a homeowners, renters, or individual policy; this will protect against loss, damage or theft of jewelry.
Should repairs be needed, it is the client’s responsibility to ship and insure the piece(s); Marrow Fine Jewelry will return jewelry via insured shipment.
Marrow guarantees the structural integrity of all jewelry for one year from purchase date.
Gemstones and diamonds are not under warranty. Please be mindful that it is important to add fine jewelry to a homeowners, renters, or individual policy; this will protect against loss, damage or theft of jewelry.
Should repairs be needed, please contact firstname.lastname@example.org and we will assist in providing shipping labels and instructions.
We provide one complimentary resizing per ring for our clients for gifts (when the receiver is not present for sizing).
If you need further resizing, there is a fee associated with that.
Please note that resizing jewelry needs to be discussed with our stylists as we want to be mindful of the integrity of the material while resizing. Some styles do not allow for resizing.
Resizing or repairing your Marrow piece at a local jeweler voids the Marrow warranty.
At Marrow we only work with design quality material sourced from a small batch of trusted partners globally who adhere to our standards in ethics and business practice.
Marrow offers appraisals through an independent appraiser.
Complimentary appraisals are included for all pieces with a value of $5K and up.
All shipments from Marrow are insured and require a signature for delivery.
All domestic shipments are shipped via FEDEX, UPS, or USPS. Next day delivery is available at checkout for a fee;2 day delivery is complimentary.
Please note that the delivery speed is not reflective of production speed—most designs are made to order.
International pieces will be via DHL Express Worldwide (where applicable) and fully insured.
With the help of video conferencing, high resolution photographs, a flexible work schedule, and world class insurance, Marrow jewelry is sold worldwide.
Please note each country assesses different taxes and duties that may need to be paid to clear your items.
All customs fees, taxes and duties are the client’s responsibility.
Marrow Fine does not offer returns or refunds on any jewelry.