Before making your purchase, we encourage you to review our customer policies—this will help ensure a smooth and transparent shopping experience. We're here to assist if you have any questions along the way.

Unless otherwise noted, unworn line item jewelry and ready-to-ship one of a kind jewelry may be returned within 10 days of receiving your order.

Returns are subject to a 10% restocking fee or 100% store credit, along with a $60 insured shipping fee.

Extended holiday returns: purchases received in December qualify for an extended return window of 30 days. 

Marrow does not issue refunds, store credit, or exchanges for custom jewelry. Any design modification to our standard line piece moves the piece into the “custom” category as it relates to exchanges and returns (including engravings).

To initiate a return, please email info@marrowfine.com. Please note that return shipping costs are the client’s responsibility, although Marrow can facilitate providing an insured label. Store credit or refund will be issued once the piece is returned to Marrow and inspected.

Marrow guarantees against all defects of materials and craftsmanship of our jewelry, but it does not cover normal wear and tear, neglect, or accidental damage (see below for guidance).   All purchased jewelry goes through a rigorous quality assurance process to ensure that you are receiving a quality product at purchase. 

Manufacturing Defects (Included Under Warranty):

Casting Porosity: Microscopic air pockets captured during the casting phase that compromise structural stability, leading to potential fractures.

Improper Prong Setting: Prongs misaligned upon creation, resulting in premature gem displacement without external force on melee (up to .20 mm).

Solder Joint Integrity: Substandard seam connections formed where precious metal pieces were originally joined.

Insufficient Wall Thickness: Metal structures cast too thin to preserve the setting or adequately retain gemstones.

Standard Wear & Tear (Excluded From Warranty):

Surface Abrasion: Expected scuffs and scratches acquired from routine daily contact.

Prong Degradation: Prongs that naturally thin over time due to repeated contact with hard materials.

Deformed Shanks: Bands becoming misshapen or bent following pressure or physical strain.

Impact-Induced Loss: Gems becoming dislodged or lost from accidental knocking or severe strikes.

Stones larger than .20mm are not protected under any warranty - Insurance should be acquired to cover lost diamonds and gemstones.  We recommend having your jewelry inspected every year to keep it in good condition.  An insurance policy can also protect against damage or theft. 

Marrow offers one complimentary resize (includes shipping costs - domestic only) per piece within 90 days of receipt. We do not offer repair service on non-Marrow items.

Full assessment for Craftsmanship Warranties must be completed by Marrow Fine - If you have any questions or to begin the repair process please email us.

For pieces under $5,000, Marrow offers appraisals for a small additional fee through a local, trusted 3rd party appraiser. Typically, insurance providers will allow for a detailed receipt in order to add the piece to your policy. Please email us and we'd be happy to provide one for you!

For custom pieces, one-of-a-kind designs, and engagement rings over $5,000, a complimentary appraisal is included with every order.

All shipments from Marrow are insured and require a signature for delivery.

Please note that the delivery speed is not reflective of production speed—most designs are made to order and take 3-4 weeks to complete (unless otherwise noted).

International pieces will be via DHL Express Worldwide (where applicable) and fully insured.

If you’re unavailable during the first delivery attempt, the carrier will make a second attempt. After two unsuccessful attempts, the package will be returned to us. Please note that reshipping fees will apply.

To help avoid delays, our team will contact you by text or email before your order ships to confirm that the provided shipping address can accommodate a signature-required delivery.

We offer international shipping so you can shop Marrow jewelry from anywhere in the world.

Please note that each country has its own taxes and duties, which are the responsibility of the client.

International orders may take a few extra days to arrive due to customs processing.

International returns are subject to a 10% restocking fee or 100% store credit, along with a $100 insured shipping fee.