Last updated: October 15, 2025

This Privacy Policy describes how Marrow Fine (the “Site”, “we”, “us”, or “our”) collects, uses, discloses, and safeguards your personal information when you access or use our services (the “Services”), whether through our website www.marrowfine.com, email, SMS, or other communication channels. “You” or “your” refers to any user of the Services, including customers, visitors, or any individual whose information we collect.

By using the Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Services.

If subject to the California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA), this Privacy Policy will be reviewed and updated at least once every 12 months, and the “Last updated” date will reflect the most recent revision.

How We Collect Personal Information

We collect personal information to provide our Services, communicate with you, and comply with legal obligations. The type of information depends on how you interact with us.

Information We Collect Directly

• Contact details (name, email, phone, billing/shipping addresses)
  
  
• Order and payment information
  
  
• Account information (username, password, security questions)
  
  
• Shopping activity (items viewed, added to cart, wishlist)
  
  
• Customer support interactions (messages, requests, feedback)
  
  

Providing certain information is optional, but may be required to use some Services.

Information Collected Automatically

We use cookies, pixels, web beacons, and similar technologies to collect usage data including:

• Device information (type, OS, browser)
  
  
• IP address and location data
  
  
• Pages viewed and interactions on the Site
  
  
• Referral and marketing data
  
  

For details about cookies related to Shopify, see Shopify Cookies.

Information From Third Parties

We may receive information from third parties, including:

• Shopify and other service providers supporting our Site
  
  
• Payment processors for order fulfillment
  
  
• Advertising platforms and analytics services (e.g., Meta Pixel, Google Analytics, Klaviyo)
  
  

We are not responsible for the privacy practices of third parties.

How We Use Your Information

• To provide Services: Process orders, manage accounts, facilitate shipping, returns, and exchanges.
  
  
• Marketing & Advertising: Send promotional emails, SMS, and display personalized ads. We may use shared data for analytics or ad targeting.
  
  
• Security & Fraud Prevention: Detect and prevent unauthorized or illegal activity.
  
  
• Communication: Respond to inquiries, provide support, and improve Services.
  
  

We do not sell your personal information, but may share it with third parties for advertising, analytics, and service delivery.

Your Rights and Choices

Depending on your location, you may have the following rights:

• Access / Know: Request details about the personal information we hold about you.
  
  
• Correct / Update: Request corrections to inaccurate information.
  
  
• Delete / Erasure: Request deletion of personal information, subject to legal exceptions.
  
  
• Portability: Request a copy of personal information in a machine-readable format.
  
  
• Limit Processing: Ask us to limit the use of sensitive personal information.
  
  
• Withdraw Consent: Withdraw any consent you previously provided.
  
  
• Opt-Out / GPC: You may signal privacy preferences using Global Privacy Control (GPC) or similar mechanisms. We will honor these signals where required.
  
  
• Non-Discrimination: We will not discriminate for exercising your privacy rights.
  
  

To exercise these rights, contact us at info@marrowfine.com.

Children

Our Services are not intended for children under 16. We do not knowingly collect personal information from children.

Security and Retention

We use reasonable measures to protect your information. Retention periods depend on the purpose of collection, legal obligations, or dispute resolution. No security system is perfect; sensitive information should not be shared over unsecured channels.

Third-Party Services & Transfers

We may transfer personal information internationally to provide Services. Transfers rely on recognized mechanisms, such as Standard Contractual Clauses or adequacy determinations.

We may disclose information to:

• Vendors and service providers (payment processing, shipping, analytics)
  
  
• Business and marketing partners for advertising and analytics
  
  
• Affiliates or during corporate transactions (merger, sale, bankruptcy)
  
  

User-Generated Content

Content you post in public areas (reviews, comments) may be publicly visible. We are not responsible for misuse of this content by others.

Complaints

If you have concerns about our privacy practices, contact info@marrowfine.com. You may also lodge complaints with applicable regulatory authorities.

Contact

Marrow Fine Inc
2033 San Elijo Ave, #410, Cardiff, CA 92007, USA
Email: info@marrowfine.com