• Extended holiday returns: purchases received in December qualify for an extended return window of 30 days. 
• Returns are subject to a 10% restocking fee or 100% store credit, along with a $40 insured shipping fee.
• Marrow does not issue refunds, store credit, or exchanges for custom jewelry. Any design modification to our standard line piece moves the piece into the “custom” category as it relates to exchanges and returns (including engravings). 

To initiate a return, please email info@marrowfine.com. Please note that return shipping costs are the client’s responsibility, although Marrow can facilitate providing an insured label. Store credit or refund will be issued once the piece is returned to Marrow and inspected.

Most of our jewelry is made-to-order meaning that once your order is placed, we will begin production on your piece (so it's brand new!).

We offer complimentary 2-day shipping (from the date of completion) on all orders and overnight shipping on orders over $5k

• For ready to ship pieces, please allow 1-2 business days for processing, in addition to shipping time. You can shop our ready to ship one-of-a-kind pieces here.
• For made to order pieces, lead time is typically 3-4 weeks, unless otherwise noted (rings, necklaces, earrings and bracelets).
• For engagement and custom designs, lead time is 8-10 weeks, depending on the complexity of the design. 

There may be processing and shipping delays during peak and holiday seasons.

Yes. All orders require a signature at the time of delivery to ensure your package arrives safely and securely.

If you’re unavailable during the first delivery attempt, the carrier will make a second attempt. After two unsuccessful attempts, the package will be returned to us. Please note that reshipping fees will apply.

To help avoid delays, our team will contact you by text or email before your order ships to confirm that the provided shipping address can accommodate a signature-required delivery.

Yes! We offer international shipping so you can shop Marrow jewelry from anywhere in the world. International orders may take a few extra days to arrive due to customs processing, so keep that in mind when looking at our holiday order deadlines.

Orders shipped outside the U.S. may be subject to import duties and taxes upon arrival, collected by the carrier and not included in your purchase price. If charges are refused and the package is returned, the merchandise cost will be refunded minus original shipping fees, return shipping fees and a 10% restocking fee.

Need your piece by a specific date? Email us and we’ll do our very best to accommodate your timeline. While we can’t guarantee rush availability on every design, our team will work with you to explore what’s possible.

Please note that rush fees may apply depending on the piece and timeframe requested. We’re always happy to help make special moments happen whenever we can. 

Yes. We’re happy to offer showroom pickup for clients local to our San Diego and Newport Beach locations.

You can select the showroom pickup option at checkout or email us at info@marrowfine.com to schedule your pickup.

We do! We offer Shop Pay Installments on our product pages, allowing you to split your purchase into convenient payments at checkout.

Simply select Shop Pay at checkout to view available installment options and see if you qualify.

Marrow offers one complimentary resize (includes shipping costs - domestic only) per piece within 90 days of receipt. Anything purchased on sale or during promotions is not eligible for a complimentary resize, unless otherwise noted. 

Certain designs are non-resizable and will be specified on individual product pages. 

Resizing your Marrow piece at a local jeweler voids the Marrow warranty.

If you have any questions or to begin the repair process please contact info@marrowfine.com.

You can read our full FAQ page here, chat with us, or email info@marrowfine.com.