Jewelry FAQs

When will I receive my order?

First of all, thanks so much for supporting Marrow!

Most of our jewelry is made-to-order meaning that once your order is placed, we will begin production on the piece so it's brand new. Our typical lead time is 4-6 weeks for our wedding & stacking bands, necklaces, earrings and bracelets.

Our engagement and custom designs typically will arrive in 8-10 weeks, depending on the complexity of the design.

We do offer "ready to ship" jewelry that typically arrives the same week that you order it. You can shop the Ready to Ship collection here.

How should I care for my gemstone jewelry?

DIAMOND & SAPPHIRE
These gemstones are known for their hardness, but still should be taken off when doing anything active or using chemicals.

To maintain the gem’s natural sparkle, you can give the jewelry an ultrasonic bath and a good steam. If you don’t have access to an ultrasonic or steamer, don’t worry—using warm soapy water and a toothbrush to scrub the jewels works great!

Please note that fracture-filled (i.e., “clarity-enhanced”) stones
should be cleaned with warm soapy water and a soft cloth only—
avoid the ultrasonic or steamer.


OPAL, TOURMALINE, TOPAZ, MOONSTONE, EMERALD, SUNSTONE & ONYX
While we love these gemstones, they are a bit more delicate! Be sure to take off jewelry with these gems before cleaning with any chemicals, doing physical activities, or swimming.

You can clean these gems with warm soapy water and a soft cloth,
but avoid vigorous scrubbing and ultrasonic cleaners.


PEARLS
These beauties require the most care. They should be the last piece of jewelry put on when getting ready and the first to be taken off at the end of the day.

Avoid using hair spray or perfume when wearing pearls. You can clean them with warm soapy water and a soft cloth.

How should I care for my enamel jewelry?

Enamel is super delicate and should be treated with care. Enamel may fade or chip over time with storage in direct sunlight, application of heat and aggressive wear.

We recommend cleaning your enamel jewelry with only warm water, mild soap, and a soft cloth.

Please avoid any at-home ultrasonics and harsh chemicals, which includes skin care products, cosmetics, dyes, colored shampoos & conditioners, cleaning products, and
chlorine.

What if I don't know my ring size?

Not to worry! If you include a note with checkout, we'll send you a ring sizer before we get your jewelry into production.

If you'd like to confirm your size before ordering, we recommend either popping into a local jeweler to get sized or to order a ring sizing tool on our site here.

Can you resize my ring after I receive it?

We provide one complimentary resizing per ring for our clients. If you need further resizing, please email repairs@marrowfine.com for a quote and shipping instructions.

Some of our jewelry (like our enamel designs) cannot be resized after purchase, so be sure you know your size beforehand!

Please note that resizing jewelry too many times could affect the integrity of the jewelry.

Resizing your Marrow piece at a local jeweler voids the Marrow warranty.

Do you work with clients in other countries?

With the help of Google Hangouts, high resolution photographs, a flexible work schedule, and world class insurance, Marrow jewelry can be available across the globe!

Please note each country assesses different taxes and duties that may need to be paid to clear your items. All customs fees, taxes and duties are the client’s responsibility.

Will you repair my ring if I damage it?

We guarantee the integrity of our own work, and will go above and beyond to ensure our customers are thrilled with their experience. We do not offer repair service on other jeweler’s or designer’s work.

Repairing your Marrow piece at a local jeweler voids the Marrow warranty.

We will replace melee diamonds within the first 6 months (2mm and smaller) free of charge. Should there be damage to the piece (missing prong, etc), Marrow will replace the diamonds/stones at cost to the client.

Other stones (emeralds, pearls, opals, sunstones, other colored gemstones, etc) can be replaced at cost + shipping to the client.

Center stones are not under warranty; please insure your piece.

What else should I know about jewelry care?

We recommend removing your jewelry before doing any strenuous activities, including working out, cleaning or gardening. Gold is a
softer metal, so be mindful when lifting heavy items or wearing your jewelry when interacting with chemicals.

To keep your jewelry in tip-top shape, we recommend having your jewelry inspected annually, as normal wear and tear (such as worn down prongs or mishapen shanks) can affect the integrity of the design.

If you have any questions regarding care, don’t hesitate to reach
out to info@marrowfine.com We’re happy to help!

Can I return my piece after I receive it?

Marrow does not issue refunds for any orders.

Unless otherwise noted, unworn line item jewelry and ready-to-ship one of a kind jewelry may be exchanged within 10 days of receiving the item(s) for store credit, less the 10% restocking fee + $40 insured shipping.

Marrow does not issue refunds, store credit, or exchanges for custom jewelry.

To initiate a return, please email info@marrowfine.com. Please note that return shipping cost will be the client’s responsibility, although Marrow can facilitate providing an insured label. Store credit will be available once the piece is returned to Marrow and inspected.

I'm interested in a custom project. Where do I start?

So exciting! You can learn more about our custom process here!

Can I use my discount code on all jewelry?

Discount codes & other discounts cannot be applied towards on-sale items in store or online.

Only one discount code per purchase is accepted. Discounts are not applicable to all of Marrow's offerings.

Discounts cannot be applied to engagement rings or large white diamond pieces.

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