When will I receive my order?

First of all, thank you for supporting Marrow! Most of our jewelry is made-to-order meaning that once your order is placed, we will begin production on your piece (so it's brand new!).We offer complimentary 2-day shipping on all orders and overnight shipping on orders over $5k.For ready to ship pieces, please allow 1-2 business days for processing, in addition to shipping time. You can shop our ready to ship one-of-a-kind pieces here.For made to order pieces, lead time is 3-4 weeks (wedding & stacking rings, necklaces, earrings and bracelets).For engagement and custom designs, lead time is 8-10 weeks, depending on the complexity of the design. There may be processing and shipping delays during peak and holiday seasons.

Do you ship internationally?

With the help of Google Hangouts, high resolution photographs, a flexible work schedule, and world class insurance, Marrow jewelry can be available across the globe! Please note each country assesses different taxes and duties that may need to be paid to clear your items. All customs fees, taxes and duties are the client’s responsibility. Please allow a few additional days for shipping on international orders.

I never got my order, what to do?

Please make sure you tracked your order from our Tracking page. Or call us at hotline: 123456XXX

I live near one of your showrooms. Can I pick up my jewelry?

Yes, we offer showroom pickups for our San Diego, Newport Beach and Chicago locals.Email us at info@marrowfine.com to schedule a pickup.

Can I use my discount code on all jewelry?

Discount codes & other discounts cannot be applied towards on-sale items in store or online. Only one discount code per purchase is accepted. Discounts are not applicable to all of Marrow's offerings. Discounts cannot be applied to engagement rings, large white diamond pieces, tennis designs, one-of-a-kind pieces and custom designs.

What is your exchanges/returns policy?

Unless otherwise noted, unworn line item jewelry and ready-to-ship one of a kind jewelry may be returned within 10 days of receiving your order.Returns are subject to a 10% restocking fee or 100% store credit, along with a $60 insured shipping fee.Extended holiday returns: purchases received in December qualify for an extended return window of 30 days. Marrow does not issue refunds, store credit, or exchanges for custom jewelry. To initiate a return, please email info@marrowfine.com. Please note that return shipping costs are the client’s responsibility, although Marrow can facilitate providing an insured label. Store credit or refund will be issued once the piece is returned to Marrow and inspected.

Can you resize my ring after I receive it?

Marrow offers one complimentary resize (includes shipping costs - domestic only) per piece within 90 days of receipt.Resizing your Marrow piece at a local jeweler voids the Marrow warranty.

Do you provide repairs?

Please use our online Repair Request form to start a repair process.We do not offer repair service on non-Marrow items.

What if I don’t know my ring size?

Not to worry! Check our our ring sizing support page here to print out your own ring sizer. If you include a note with checkout, we can also send you a ring sizer before we get your jewelry into production.If you'd like to confirm your size before ordering, we recommend either popping into a local jeweler to get sized or ordering a ring sizing tool on our site here.